About KDIC
KDIC Service Charter
Our commitment to service excellence — the standards, timelines, and values that govern how KDIC serves depositors, member institutions, and all stakeholders.
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Official KDIC Service Charter — English version Download
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What is the Service Charter?
The KDIC Service Charter is a public commitment that sets out the standards of service you can expect from us. It defines response timelines, service quality benchmarks, and the values that guide how KDIC serves depositors, member institutions, creditors, and the wider public.
The Charter is available in both English and Kiswahili to ensure all Kenyans can understand their rights and what to expect from KDIC.