KDIC Customer Service
Customer Service Portal
Submit a compliment, request information, or file a formal complaint, all submissions are logged with a unique reference number and handled with strict confidentiality.
Compliment
Information Request
Complaint
Resolution Update
Submit
How Can We Help You?
Select a category, complete the form, and submit. You will receive a unique reference number to track your submission.
How It Works
What Happens After You Submit
Reference Number Issued
You receive a unique reference number immediately upon submission. Quote it in all follow-up communication.
Acknowledgement
KDIC acknowledges your submission within 3 business days, confirming receipt and the expected response timeline.
Review & Investigation
Your submission is reviewed by the relevant department. Complaints may require engagement with the institution concerned.
Written Resolution
You receive a formal written response within the stated service standard period with the outcome and any remedial actions.
Service Charter
Our Commitment to You
All submissions are acknowledged within 3 business days.
You will receive a written resolution within the stated service standard period.
If we cannot resolve within the standard period, we will notify you and provide a revised timeline.
All information submitted is treated with strict confidentiality.
KDIC does not charge any fee for handling complaints or information requests.
You have the right to escalate unresolved complaints to the relevant regulatory authority.
Prefer to reach us directly?
Contact our Customer Care team by phone or email during business hours — Monday to Friday, 08:00–17:00 EAT.
Contact KDICConfidential Reporting
Need to Report Misconduct?
For reports of fraud, unethical behaviour, or misconduct within KDIC or a member institution, use the secure Whistleblower Portal, anonymous submissions are supported.