Your Consumer Rights

Your Rights as a Bank Customer

As a depositor at a KDIC member institution, you have a range of legal rights under Kenyan law. These rights are protected by multiple pieces of legislation and enforced by the Central Bank of Kenya and other regulators.

• Right to be informed about all fees, charges, and terms before signing any agreement
• Right to transparent and accurate statements of your account
• Right to fair, non-discriminatory treatment from your bank
• Right to lodge a complaint against your bank with the institution itself or with the CBK
• Right to know whether your deposits are insured by KDIC
• Right to receive your insured deposits promptly when a bank fails